FAQs – Fire Pit Global

FAQs


FREQUENTLY ASKED QUESTIONS:

Do the bio ethanol fuel burning fires give off heat?

Yes, heat is yet another wonderful aspect of the fuel-burning fires. Depending upon the size of the fireplace and opening of the fuel tray, it will produce up to 13,000 BTU or 3.5Kw/H of heating energy. This is enough energy to heat approximately 375 sq. Ft. of living space.

Do the bio ethanol fuel burning fires create smoke?

No, when the fuel is burned, it will not produce any smoke. This is another great feature of using this method of fire. No more running from the smoke, but instead a clean flame that everyone can enjoy. 


Can the bio ethanol fuel be burned in fire-restricted areas? 

Yes, the fuel can be burned even if there is a fire restriction. It is considered a controlled flame because you can extinguish it immediately. 


Can I use a fire pit on my wooden deck?

We would suggest a gas burning fire pit for your wooden deck due to no sparks or debris flying from them, but of course, do reduce any chance for the fire to be knocked over.  You cannot use a wood-burning fire pit on a wooden deck, unless it is protected with precautions such as a spark screen and fire platform. It should be on a non flammable surface such as concrete, gravel, or paving. 


How do I track my order?

You will receive a shipment confirmation when your order ships, which will include a tracking number. If you do not receive a shipment email within four days of purchasing, please contact our support team at Support@firepitglobal.com. 


How do I return an item? 

We want you to be happy with your new Fire Pit Global purchase, so if you open your goods and find they are not quite right for you, please email us at support@firepitglobal.com stating your order number. We will then email you instructions on how to send the item(s) back to us. Please refer to the Shipping Policies Page, which can be found by clicking the link on the bottom of the home page.