Fire Pit Global - Return Policies

Return & Damage Policies


We want you to be happy with your new Fire Pit Global purchase, so if you open your goods and find they are not quite right for you, please email us at support@firepitglobal.com stating your order number. We will then email you the instructions on how to send the item(s) back to us. 

TIME: You have 14 days from receiving the order to contact us requesting a return.
CONDITION: Please make sure your returned goods are new, unused and in the original condition. Please also include any packaging within the parcel. 
EXCHANGE: We are not able to directly exchange goods, so if you decide you would like a different product we will issue a store credit and you can place a new order. 
REFUND: Once your goods are returned to us we will quality check them and process a refund or store credit (this excludes any shipping costs). Certain items are subject to only partial return, but that will be outlined in the return instructions after request. 
Depending on the original payment it may take up to 10 working days to see the refund on your account or card.
EXCEPTIONS: We cannot be held responsible for any goods lost in transit and recommend you use a trackable, reliable service when returning your order. If the package received is damaged we will contact you with photos of the damage so you can take the appropriate action with your shipping company. 
If the return is dispatched after 14 working days we will issue store credit at our discretion. 
Please note that shipping costs and import fees are not refundable.
Returns and exchanges are not permitted for items that have been purchased at a discounted price, or have been purchased using a promotion code.
All orders cancelled after 12 hours from the online purchase are subject to a $20 administration fee whether or not your order has shipped.  If your order has shipped, the customer will also be responsible for actual return shipping charges.  Refunds will only be issued to the original credit card or account that you used when placing your order.

DAMAGES: Please inspect the packaging of your item(s) when they arrive. If you notice that any of your item(s) arrive damaged, please send photos to support@firepitglobal.com and we will process an insurance claim on your behalf.